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We deploy AI solutions for businesses — voicebots, chatbots, workflow automation — so your brand can serve more customers, 24/7, without adding headcount.
The problem
Growing D2C brands hit the same wall — customers demand instant, round-the-clock service, but headcount is slow and expensive.
Every new customer segment means new headcount. Salaries, training, attrition — the cost never stops compounding.
See the mathYour best customers are browsing at midnight. Without after-hours support, you're losing sales to brands that answer faster.
Learn moreA campaign spike shouldn't mean a support crisis. Traditional teams can't flex on demand — AI workers can.
Learn moreHow it works
One platform. Three AI-native products. Every customer touchpoint covered.
Deploy an AI voice agent that handles enquiries, qualifies leads, and books appointments — in natural, conversational language. Speaks like your brand, 24/7.
WhatsApp, Instagram DMs, your website — one AI brain, everywhere your customers are. Handles FAQs, order tracking, and escalations without a human in the loop.
Order confirmations, refund processing, inventory alerts, CRM updates. Routine operations that drain your team's time — eliminated entirely.
Use cases
From order tracking to outbound lead calls — every customer touchpoint, automated.
Customers get instant order status via voice or chat — no hold music, no wait time. Handles "where's my order?" 24/7 with live Shopify data.
AI calls your inbound leads, qualifies them against your criteria, and books directly into your calendar — while you focus on closing deals.
Checks return eligibility, initiates Shopify refunds, and sends status updates automatically. No agent needed for standard return cases.
Handles product FAQs, warranty queries, and complaint triage at 2am just as well as 2pm. Your brand never goes dark — on WhatsApp, web, or Instagram.
Proactively confirms deliveries, follows up on ad leads, notifies customers of promotions — all via AI voice, at any volume and any hour.
Order confirmations, CRM syncs, inventory alerts, and billing reminders — triggered automatically without your team lifting a finger.
By the numbers
Chatbot messages from $0.04. Voice calls from $0.20/min. Either way — a fraction of the $15–25/hr cost of a human agent.
No sick days. No overtime. No missed calls. Your AI workers show up every shift, every weekend, every public holiday.
Most vendors take months. We move fast — discovery, training, integration, and deployment in a single sprint.
One Singapore CS agent costs ~$3,500/mo all-in — salary, CPF, training, and turnover risk. Omni.io starts with a setup fee from $2,000, then low monthly fees based on actual usage. You scale up or down — the cost always follows what you use.
+ monthly maintenance fees based on usage. Voice calls billed at $0.20/min.
+ $0.04/message — priced by channel and monthly volume.
Usage-based, scales with your daily workflow volume.
Why Omni.io
Off-the-shelf chatbots answer FAQs. Omni workers understand your brand, your products, and your customers.
We ingest your product catalogue, tone of voice, policies, and FAQs. Your AI worker sounds like you — not like a generic bot.
Shopify, WhatsApp Business API, Zendesk, Google Sheets, and more. No rip-and-replace — Omni sits on top of what you already have.
Live dashboards, interaction transcripts, CSAT scores, resolution rates. Every conversation is logged, searchable, and improvable.
The process
We map your current workflows, understand your customer pain points, and identify where AI can create the biggest impact — fast.
We train your AI worker on your brand voice, product knowledge, and business rules — then integrate with your existing tools and channels.
Go live. Your AI worker handles real interactions from day one. We monitor, tune, and improve performance continuously — so it only gets better.
Join Singapore's fastest-growing D2C brands already running on Omni.io.
Questions answered
Omni.io deploys AI workers — voicebots, chatbots, and workflow automations — that handle your customer service and backend operations 24/7. Think of it as hiring a full support team that costs tokens, not wages: it answers calls, replies to WhatsApp messages, tracks orders, and updates your CRM without ever clocking off.
Omni.io charges from $0.04 per chatbot interaction and $0.20 per minute for AI voice calls — a fraction of the $15–25/hour cost of a human agent. There are no per-seat licences, fixed salaries, or shift premiums. You pay only for what your AI workers actually handle. Contact us for a tailored quote based on your volume.
Most brands go live in 2 to 4 weeks. We run a discovery call to map your workflows, train the AI on your brand voice and product knowledge, integrate with your tools, and run a supervised launch. Most vendors take months — we move fast on purpose.
Inbound phone calls (voicebot), WhatsApp Business, Instagram DMs, website live chat, and email. All channels feed into one unified dashboard so your team has full visibility — and can step in whenever it's genuinely needed.
Yes — Shopify, Zendesk, Google Sheets, and the WhatsApp Business API are all supported out of the box. Omni.io sits on top of your existing stack; there's no rip-and-replace. If you use a different tool, ask us — our integration list keeps growing.
Standard chatbots follow fixed decision trees and break when customers go off-script. Omni.io trains on your specific brand, products, and policies — so it responds in natural, conversational language and handles edge cases confidently. Human escalation happens only when it's genuinely needed, not as a fallback for every hard question.
Yes. We're a Singapore-based company, built specifically for local D2C and e-commerce brands. That means we understand SGD pricing, local compliance, and the specific tools (Shopify, WhatsApp Business API, Lazada, Shopee) your customers are actually using.
Still have questions?