AI workers for Singapore's D2C brands

A new kind
of worker.
Tokens, not wages.

We consult, map where AI moves the needle in your business, then deploy the right fit — voicebots, chatbots, or workflow automation. Built around how you actually operate. No headcount added.

See how it works
Voicebots
Inbound & outbound
Chatbots
Every channel
Workflows
On autopilot

Hear it in action

This is Omni on a real call.

Real scenarios, streamed as they happen — and everything Omni does in your systems while it talks. Use the arrows, or swipe the phone, to change industry.

LIVE · OUTBOUND
+65 •••• 2214
00:00
 
Omni agent

Hi! This is the assistant at Meridian Fitness — a quick reminder that your March invoice of $86 is due this Friday.

Use case · 1/3
Finance · Payment collection

An invoice is due this week. Omni makes the reminder call, sends a secure payment link, and closes the invoice — politely, at scale.

System actions · live
0:02 Invoice #INV-2043 matched — $86 due
Xero
0:19 Secure payment link sent by SMS
Stripe + Twilio
0:31 Payment received — $86.00
Stripe
0:38 Receipt emailed, invoice closed
Xero
0:44 Outcome logged — no follow-up needed
CRM

The problem

What's costing your
business the most?

Growing D2C brands hit the same wall — customers demand instant, round-the-clock service, but headcount is slow and expensive.

Stacks of gold coins rising like a bar chart

Staffing costs keep climbing

Every new customer segment means new headcount. Salaries, training, attrition — the cost never stops compounding.

See the math
Office desk telephone unattended after closing time

Customers don't shop 9–5

Your best customers are browsing at midnight. Without after-hours support, you're losing sales to brands that answer faster.

Learn more
Empty customer support desks lit by lamps late at night

Can't scale without breaking

A campaign spike shouldn't mean a support crisis. Traditional teams can't flex on demand — AI workers can.

Learn more

How it works

Three ways Omni.io works
for your business

One product for each pain above — voice for the missed calls, chat for the after-hours crowd, automation for the busywork.

Use cases

What Omni.io handles
for your business

From order tracking to outbound lead calls — every customer touchpoint, automated.

Voice technology powered by AI Rudder — trusted by Shopee, TikTok Shop & 500+ enterprise brands
1 / 2
Stacked kraft parcels lit by warm light at night
Voicebot + Chatbot

Order tracking & delivery updates

Customers get instant order status via voice or chat — no hold music, no wait time. Handles "where's my order?" 24/7 with live Shopify data.

↑ Resolves 80%+ of enquiries without an agent
Open appointment diary with a gold pen in warm lamplight
Voicebot

Lead qualification & appointment booking

AI calls your inbound leads, qualifies them against your criteria, and books directly into your calendar — while you focus on closing deals.

↑ 3× higher conversion vs SMS follow-up alone
Opened shipping box with tissue paper on a dark table
Chatbot + Workflow

Returns & refund processing

Checks return eligibility, initiates Shopify refunds, and sends status updates automatically. No agent needed for standard return cases.

↑ Zero manual processing for standard cases
City skyline at night through a dark office window
Chatbot

24/7 after-hours customer support

Handles product FAQs, warranty queries, and complaint triage at 2am just as well as 2pm. Your brand never goes dark — on WhatsApp, web, or Instagram.

↑ 97% resolution rate without human escalation
Delivery van under a streetlight on a dark street
Voicebot

Outbound delivery & campaign calls

Proactively confirms deliveries, follows up on ad leads, notifies customers of promotions — all via AI voice, at any volume and any hour.

↑ 50,000+ daily calls handled at peak volume
Server racks with amber status lights in a dark room
Workflow

Backend operations on autopilot

Order confirmations, CRM syncs, inventory alerts, and billing reminders — triggered automatically without your team lifting a finger.

↑ 40–70% reduction in operational overhead
Explore all use cases →
80%
Average cost savings for clients
SOC2 · ISO 27001
PDPA & IMDA certified

By the numbers

These could be your numbers.

$0.04
Per chat interaction

Chatbot messages from $0.04. Voice calls from $0.20/min. Either way — a fraction of the $15–25/hr cost of a human agent.

24/7
Always on, never tired

No sick days. No overtime. No missed calls. Your AI workers show up every shift, every weekend, every public holiday.

2–4w
From first call to go-live

Most vendors take months. We move fast — discovery, training, integration, and deployment in a single sprint.

Simple pricing that pays for itself.

Start with a free consultation — we map where AI fits your business, then quote a one-time setup fee and low monthly maintenance. You pay as you use, and scale up or down anytime. For comparison, one Singapore CS agent runs ~$3,500/mo all-in — salary, CPF, training, and turnover risk.

V
AI Voicebot
Free consultation
as low as $1,XXX setup

One-time setup fee, then monthly maintenance. Pay as you use — get your exact price in the free consult.

Inbound call handling, 24/7
Lead qualification & appointment booking
Outbound delivery & campaign calls
Brand-tuned voice & multilingual
vs. hiring: ~$3,500/mo fixed + CPF + training + turnover risk
AI Chatbot
Free consultation
as low as $1,XXX setup

One-time setup fee, then monthly maintenance. Pay as you use across every channel — get your price in the free consult.

WhatsApp, Instagram, Web, Email
Order tracking, FAQs & returns
Smart escalation to human agents
Unified inbox — all channels, one view
Workflow Automation
Free consultation
as low as $1,XXX setup

One-time setup fee, then monthly maintenance. Pay as you use, scales with volume — get your price in the free consult.

Order confirmations & CRM syncs
Inventory alerts & refund processing
Shopify, Zendesk, Google Sheets
Trigger-based, zero coding required

←  Swipe to compare plans  →

Why Omni.io

We go deeper than
most AI vendors.

Off-the-shelf chatbots answer FAQs. Omni workers understand your brand, your products, and your customers.

Brand Intelligence

Trained on your brand

We ingest your product catalogue, tone of voice, policies, and FAQs. Your AI worker sounds like you — not like a generic bot.

Deep Integration

Plugs into your stack

Shopify, WhatsApp Business API, Zendesk, Google Sheets, and more. No rip-and-replace — Omni sits on top of what you already have.

Full Visibility

You see everything

Live dashboards, interaction transcripts, CSAT scores, resolution rates. Every conversation is logged, searchable, and improvable.

The process

From first call to go-live
in 2–4 weeks.

1

Discovery call

We map your current workflows, understand your customer pain points, and identify where AI can create the biggest impact — fast.

2

Train & integrate

We train your AI worker on your brand voice, product knowledge, and business rules — then integrate with your existing tools and channels.

3

Launch & improve

Go live. Your AI worker handles real interactions from day one. We monitor, tune, and improve performance continuously — so it only gets better.

Your customers called.
We answered.

Join Singapore's fastest-growing D2C brands already running on Omni.io.

Questions answered

Everything you need to know.

Omni.io deploys AI workers — voicebots, chatbots, and workflow automations — that handle your customer service and backend operations 24/7. Think of it as hiring a full support team that costs tokens, not wages: it answers calls, replies to WhatsApp messages, tracks orders, and updates your CRM without ever clocking off.

Omni.io charges from $0.04 per chatbot interaction and $0.20 per minute for AI voice calls — a fraction of the $15–25/hour cost of a human agent. There are no per-seat licences, fixed salaries, or shift premiums. You pay only for what your AI workers actually handle. Contact us for a tailored quote based on your volume.

Most brands go live in 2 to 4 weeks. We run a discovery call to map your workflows, train the AI on your brand voice and product knowledge, integrate with your tools, and run a supervised launch. Most vendors take months — we move fast on purpose.

Inbound phone calls (voicebot), WhatsApp Business, Instagram DMs, website live chat, and email. All channels feed into one unified dashboard so your team has full visibility — and can step in whenever it's genuinely needed.

Yes — Shopify, Zendesk, Google Sheets, and the WhatsApp Business API are all supported out of the box. Omni.io sits on top of your existing stack; there's no rip-and-replace. If you use a different tool, ask us — our integration list keeps growing.

Standard chatbots follow fixed decision trees and break when customers go off-script. Omni.io trains on your specific brand, products, and policies — so it responds in natural, conversational language and handles edge cases confidently. Human escalation happens only when it's genuinely needed, not as a fallback for every hard question.

Omni.io was founded in 2026 by Joshua Lim, based in Singapore. Joshua built Omni.io to help Singapore D2C and e-commerce brands automate their customer operations using AI voicebots, chatbots, and workflow automation — without the complexity or cost of enterprise solutions.

Yes. We're a Singapore-based company, built specifically for local D2C and e-commerce brands. That means we understand SGD pricing, local compliance, and the specific tools (Shopify, WhatsApp Business API, Lazada, Shopee) your customers are actually using.

Still have questions?