Real-time dashboards showing resolution rates, cost-per-interaction, CSAT scores, and escalation trends — across every channel, in one place.
See the dashboardTrack what percentage of interactions your AI resolves without escalation — broken down by channel, topic, and time.
Customer satisfaction scores collected automatically after interactions. AI sentiment analysis flags at-risk conversations before they escalate.
Real-time billing dashboard. See your exact cost per voicebot minute, per chat message, and per workflow trigger — no surprises.
Compare performance across WhatsApp, voice, Instagram, and web — so you can double down on what's working.
Automatic grouping of customer queries by topic. Instantly see your top 10 issues — and where your AI could improve.
See exactly when and why your AI escalated to a human — and use that data to train it not to next time.
Every Omni.io deployment comes with the full analytics dashboard — no extra tier needed.
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