For D2C Brands

Scale your brand.
Not your headcount.

Singapore's fastest-growing D2C brands use Omni.io to handle 85% of customer interactions automatically — while keeping the personal brand voice your customers love.

See it for your brand
85%
tickets auto-resolved
72%
lower support cost
24/7
availability
2–4
weeks to go live
The D2C problem

Growing fast means more customers — and more messages

WhatsApp is overwhelmed
Your CS team spends 60% of their day answering "where's my order?" and "can I exchange this?"
You can't hire fast enough
Good CS staff are hard to find, train, and retain — and your message volume grows faster than your team.
Brand voice gets diluted
When your team is rushing, they stop sounding like your brand. Consistency suffers as you scale.
The Omni.io solution

An AI worker trained on your brand

Trained on your exact tone of voice
We onboard your brand guidelines, product catalogue, and policy docs — so the AI sounds like you.
Handles order tracking automatically
Connected to Shopify. Customers get real-time order status, ETAs, and tracking links instantly.
Frees your team for high-value work
Your CS team only handles the 15% of cases that genuinely need a human — everything else is automated.

Built for Singapore D2C brands

We've deployed Omni.io across skincare, fashion, health supplements, and home goods brands. Tell us about your business and we'll show you exactly what it would look like.

Book a brand demo