Privacy Policy

This Privacy Policy explains how Omni.io Pte. Ltd. ("Omni.io", "we", "us", or "our") collects, uses, discloses, and protects your personal data. We are committed to protecting your privacy in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).

1. Who we are

Omni.io Pte. Ltd. is a company incorporated in Singapore (UEN: 202400000X) and is the data controller for personal data collected through our website, products, and services. Our registered office is in Singapore.

2. What information we collect

Information you provide directly

• Contact details: name, email address, phone number, company name
• Account information when you sign up for our services
• Communications you send us via email, WhatsApp, or our contact form
• Payment and billing information (processed securely by our payment providers)

Information collected automatically

• Website usage data: pages visited, time spent, clicks, referral source
• Device and browser information
• IP address and approximate location
• Cookie data (see our Cookie Policy)

Information from our AI products

• Conversation transcripts from voicebot and chatbot interactions conducted on behalf of our customers
• Customer data shared with us by our business customers for the purpose of deploying our AI services

3. How we use your information

We use your personal data for the following purposes:

• To provide and improve our AI products and services
• To respond to your enquiries and provide customer support
• To send service-related communications (invoices, product updates, security alerts)
• To send marketing communications where you have opted in or where we have a legitimate interest
• To comply with legal and regulatory obligations
• To analyse usage patterns and improve our website and products

4. How we share your information

We do not sell your personal data. We may share your information with:

• Service providers: trusted third parties who help us operate our business (e.g. cloud hosting, payment processing, analytics), bound by confidentiality obligations
• AI Rudder: our voice infrastructure provider, who processes voice data under their own SOC2-certified data handling framework
• Legal authorities: when required by law, court order, or to protect our legal rights
• Business transfers: in the event of a merger, acquisition, or sale of assets

5. Data retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements. Conversation transcripts from AI interactions are retained for up to 24 months unless a shorter period is agreed with the customer.

When data is no longer required, we securely delete or anonymise it.

6. Your rights under the PDPA

Under Singapore's Personal Data Protection Act, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw consent for the use of your personal data (where processing is consent-based)
• Request data portability where technically feasible

To exercise any of these rights, please contact our Data Protection Officer at dpo@omni.io. We will respond within 30 days.

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our platform is SOC 2 Type II certified, ISO 27001 certified, and hosted within Singapore-based data centres.

However, no method of transmission over the internet is 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

8. Cookies

We use cookies and similar tracking technologies on our website. Please see our Cookie Policy for full details on what cookies we use and how to control them.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on our website or sending an email. Your continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact us

For any privacy-related questions, requests, or complaints, please contact our Data Protection Officer:

• Email: dpo@omni.io
• Address: Omni.io Pte. Ltd., Singapore

If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg.